Shipping Update on Forte Formula Wheels and Wheelbases
First off all, we would like to say thank you to everyone who has preordered wheels, wheelbases and pedals. We appreciate the trust and patience you guys are showing and we are doing everything possible to fulfill your preorders.
This is why we are very sorry to announce that we have halted shipments of preorders. We have received a component for the quick release that is out of spec which has forced us to halt shipments of preorders. We understand the issue and are implementing the solution with a target of resuming shipments next week. Should this timeframe change, we will of course provide an update.
To be clear, the issue caused by this is neither safety-related nor is it major. But we hold ourselves to a very high standard when it comes to the quality and performance of our products which is why we are halting shipments.
Once again we are very sorry for this delay, and we understand if you guys are disappointed – so are we. But we know the issue and how to fix it, so we’re targeting production and shipment resumption next week.