Firmware Update Issues

In case of a Firmware update interruption due to power failure/PC crash use the following method to update your device firmware.

  1. Connect Device to PC. Device will have booted into firmware update mode with flashing red lights
  2. Go to Help-> Firmware Recovery
  3. Click ok

If you have existing firmware you can retry the update, if not click NO to run manually and select firmware file (contact us if you need a firmware file)

Click “Open Firmware File” and browse to the location of the downloaded firmware

Click “Program UGT LCD”

Wait for the firmware update to complete with the message “UGT LCD Firmware update complete successfully”.

Click “Reset UGT LCD and Close Updater”. The device should boot up as normal.