Please follow these instructions in order to troubleshoort your UGT Device. If you experience further problems, please get in touch with us.
MiGE Devices are known to cause interference which causes erratic behavior in the UGT Device. If you are using a MiGE, it is important to use full shielded wires for your OSW to prevent instability. To test if your MiGE is causing issues, please connect the UGT device without the MiGE connected.
If you have purchased a Cube Controls Formula CSX, ensure you are using the cable shipped with the device or you may experience problems.
Unstable UGT Manager or device connection: Ensure you are not using a USB extension cable. Depending on your PC, you may require a powered hub.
UGT Manager will not start or license error: Install Steam and a Steam game (any demo is fine or a full game).
If you are getting display glitches or crashing, please get in touch. This could be due to corrupted fonts on the device which can be caused if the incorrect cable has been used or by EMI where non-shielded cables have been used with OSW devices.
ASUS armory crate causes instability, slow device detection and crashing of UGT Manager. We are still investigating why but for now, please uninstall ASUS armory crate.
UGT Manager closes without error message on startup with or without wheel plugged in: Bad dirt 2 “hardware_settings_config.xml” in Documents\My Games\DiRT2\hardwaresettings. Rename this file to “OLD-hardware_settings_config.xml” and UGT will open correctly
Follow the below steps to troubleshoot your device. Get in touch with us if you are still stuck.
For further help, email us at email@example.com with the below information. The more information you can provide, the easier it will be for us to help you. We will get back to you as soon as possible.
Normally games should be detected by UGT Manager and the relevant plugin copied automatically. If they are not you may need to copy them manually.
Find the plugin on your PC in %appdata%\ultimategametech\plugins (the %appdata% acts as a shortcut in windows so that should take you to C:\Users\ YOUR USER NAME \AppData\Roaming\UltimateGameTech\plugins) :
RFACTOR1 Plugin: “UGT_rFactor_x86.dll“ | RFACTOR2 Plugin: “UGT_rF2_x64.dll”
For Steam, the default directory path is:
RFACTOR “C:\Program Files (x86)\Steam\steamapps\common\rFactor\Plugins”
RFACTOR2 “C:\Program Files (x86)\Steam\steamapps\common\rFactor 2\Bin64\Plugins”
You can also open UGT Manager and if you go to “Global Options” | “Open Logs Folder” you can then go up a directory and you should see the plugins folder.
RFactor and RFactor 2 is not currently detected by the UGT Manager software, however it will still pick up global settings and global mappings. If you do need to set specific settings for RFactor, click “Show all Sims” to show RFactor and edit the layouts and key mappings as normal.
For UDP games, ie F1 2019 UGT Manager listens on the game’s default UDP. You must change the game to output to non-standard UDP port and then forward the UDP data with Simhub so UGT Manager will pick it up.