How can we help you


Asetek Simsport® F.A.Q.

Q: Do you have a pedal software feature that allows adding and saving different profiles.

A:  This feature is under development

Q: Can springs with different levels of hardness/softness be purchased?

A: Option is under development

Q: Are the pedals compatible with other branded wheelbases?

A: You connect the pedals by USB-A or USB-C to your PC. They are not compatible with a direct connect to you other branded wheelbases.

Q: Where do I find det the serial number of my product?

Q: Is it possible to track my order?

You can track your order through the tracking number provided in your email when your order has been handled. For parcel delivery, please use the following tracking site:

Or link provided in the email received.


A: The serial number can be found on the bottom of the base plate

Q: Which payment methods are available?
A: At the moment we accept credit card and PayPal

More articles about F.A.Q. & Troubleshooting


submit a request