Q: Does RaceHub have a feature that allows adding and saving different profiles?

A:  Yes, in RaceHub, go to wheel/pedals and hover over the information icon (i). Here you will be able to save and load the pedal profiles. For the wheelbase, you go to “Torque” tab and find the dropdown menu. To create a new profile, pressing the “+” and type the desired name, adjust the settings and press save at the lower right corner.

 

Q: Can springs with different levels of hardness/softness be purchased?

A: Yes, go visit the Firm Throttle spring on the webshop.

 

Q: Are the pedals compatible with other branded wheelbases?

A: Yes, by connecting the pedals by USB-A or USB-C to your PC.

 

Q: Where do I find the serial number of my product?

A: You can find the serial number in RaceHub settings or underneath/back of the product, starting with the letter D.

 

Q: Is it possible to track my order?

A: When the order is packed and ready for pickup by the courier, you will receive a tracking email from our shipping provider, DSV.

In the email, the tracking link will be provided. Please note, all shipments are in business days.

 

Q: Which payment methods are available?

A: All available payment methods can be found at the lower bottom of the webpage.

 

Q: What is the return policy at Asetek / Asetek SimSports?

A: You can find our return policy in our Terms & Conditions:

EU/GL: Terms & Conditions

NA: Terms of Purchase

 

Q: What is the warranty period at Asetek?

A: Asetek provides a 24-month warranty for all products purchased directly from Asetek.com. The warranty period begins one week after the purchase date.

Products bought from an authorized vendor or reseller are covered by the warranty terms offered by that vendor. However, you can still make a warranty claim directly with Asetek by providing valid proof of purchase when submitting the RMA/Warranty form.

If you have any other questions, feel free to contact us here.