Pre-order FAQ


Do I have to pay import fees and taxes?

If you live outside of the EU, then yes. Then you as the customer are responsible for private import and payment of import fees and taxes in the country for which you are ordering from/shipping to. If custom fees are not paid and a parcel is rejected and returned, you will be charged a return fee similar to return shipping charges.

Will you take my money before I get my product?

NO! We will not! We will only charge your card when we are ready to ship your product or products from Denmark or one of our hubs. Once your products are ready to ship, you will get an email from us asking you to re-enter you credit card information in order to pay for and ship your products. Only then will we charge your card.

Why didn’t you ask for my credit card details?

See above! We will not take money from you before we have your pedals in our very hands and are ready to ship them to you.

Does not taking money mean that you don’t know if you’ll actually ship me my pedals for real?

No. It just means we follow Danish law. But we could have run this through our US company where we would be allowed to take your money upfront. We’ve chosen not to. We don’t like paying money upfront either.

Which payment methods do you accept?

We accept credit cards, Apple Pay, and PayPal.

What are your return policies for pre-order?

Please read our terms & conditions.

Please get in touch with us before returning so that we can provide you with the guidance needed:

Are you delivering to my country?

We deliver to most countries. If you can’t find your country on the list on the order page, please check that you are in the correct webshop by clicking on the little global symbol in the upper right corner.

Can I cancel my pre-order?

Yes, please contact us on

What about warranty for these pedals?

They are our standard warranty terms and can be found in terms & conditions

Any other questions?

Please contact us on